Retrospring is shutting down on 1st March, 2025 Read more

Anonymous Coward · 1y

This project is so disorganized. Shipping should be set prior to opening the store, and if there are issues you should have closed the store, made an announcement, fixed it, then relaunched.

Will you give refunds to buyers who overpaid? How will you ensure this doesn't keep happening? What changes have you made to fix it?

We aren't able to apologize enough for any distrust that the project has created with all you wonderful scouts. Prior to the launch of our leftover sales, with our Shipping Mod's approval, all shipping rates were finalized and believed to be accurate. Due to the work schedules of our team, no one was able to notice the errors with the shipping rates until much later in the day. After speaking with our Shipping Mod, we discovered that the changes they had made to the shipping rates were the cause of the errors that lead to a few buyers being charged more for shipping than they were meant to.

You are correct that we should have closed the store and we did our best to correct the issues as soon as the team were able to, after much back and forth with our shipping mod. We can confidently say that all shipping rates, including those for costumers purchasing bundles and a la carte items, have been fully corrected. We have already been in contact with buyers that were affected by the earlier errors on the store front as we discuss this in further detail with them.

We truly regret the string of errors, delays, and production issues the project has encountered over the past year.

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