it's a long 1 on 1 conversation. Letting them vent out all of their inner demons. Learning from their perspective and trying to find a redirection on to a more optimal path. (not easy- mental illness is never easy) it takes time but they're worth the investment and effort so I'd beg them never to give up and always seek a way. (I'd gladly be there as an ally if and whenever they'd wish me to)