Luis · 6 answers · 3y

Do you ever try to fix an issue yourself before calling customer support, or do you prefer calling them directly from the very start? Or would it vary depending on the product/service?

I always try and fix it myself because I like to avoid talking to people on the phone.

I always try to fix it myself or google the answer before I admit defeat and call for help.

I try to fix it myself first. There may be some products where there's nothing you can really do on your end, and the only option is to call customer support, but I can't think of any off the top of my head.

I only call if it's something is impossible to do myself, like I need a code or access that I don't have - it's funny calling and being on hold and they always have that message 'did you know that we have an online help site?' and that site NEVER addresses my specific issue, it's like they are just trying to get you off the phone and hope you give up

I most of the time resort to my own abilities first. When the washing machine yells first and then dies, I stand by the machine waving with a skrewdriver and when that fails I call the customer support only to tell them how they could hugely improve the unit!

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